Refund policy

Returns & Refunds

We want every jar to arrive exactly as it left us. If it doesn't, we'll put it right.

Damaged or defective items

If your order arrives damaged, leaking, or defective in any way, contact us within 15 days of delivery and we'll arrange a replacement or a full refund.

Email drizellepk@gmail.com with:

Your order number
A photo of the item and its packaging
A short description of the issue

We'll respond within one working day and cover the cost of return or replacement where the fault is ours.

Food safety

Because our spreads are a food product, we're unable to accept returns on jars that have been opened or where the seal is broken, unless the item is faulty. This protects every customer, including you.

Change of mind

We can't accept returns for change of mind on food items. If something arrives that isn't what you ordered, that's a different matter — email us and we'll sort it.

Refunds

Approved refunds are issued to your original payment method within 7–10 working days of us confirming the return. Your bank may take a few days longer to show it.